coming together

app/api/support.py

@@ -9,8 +9,9 @@ from datetime import datetime
 import secrets
 
 from app.database.base import get_db
-from app.models import User, SupportTicket, TicketResponse, TicketStatus, TicketPriority, TicketCategory
+from app.models import User, SupportTicket, TicketResponse as TicketResponseModel, TicketStatus, TicketPriority, TicketCategory
 from app.auth.security import get_current_user, get_admin_user
+from app.services.audit import audit_service
 
 router = APIRouter()
 
@@ -46,7 +47,7 @@ class ResponseCreate(BaseModel):
     is_internal: bool = False
 
 
-class TicketResponse(BaseModel):
+class TicketResponseOut(BaseModel):
     """Ticket response model"""
     id: int
     ticket_id: int
@@ -80,7 +81,7 @@ class TicketDetail(BaseModel):
     assigned_to: Optional[int]
     assigned_admin_name: Optional[str]
     submitter_name: Optional[str]
-    responses: List[TicketResponse] = []
+    responses: List[TicketResponseOut] = []
     
     class Config:
         from_attributes = True
@@ -135,6 +136,20 @@ async def create_support_ticket(
     db.commit()
     db.refresh(new_ticket)
     
+    # Audit logging (non-blocking)
+    try:
+        audit_service.log_action(
+            db=db,
+            action="CREATE",
+            resource_type="SUPPORT_TICKET",
+            user=current_user,
+            resource_id=str(new_ticket.id),
+            details={"ticket_number": new_ticket.ticket_number},
+            request=request,
+        )
+    except Exception:
+        pass
+
     return {
         "message": "Support ticket created successfully",
         "ticket_number": new_ticket.ticket_number,
@@ -225,7 +240,7 @@ async def get_ticket(
     ticket = db.query(SupportTicket).options(
         joinedload(SupportTicket.submitter),
         joinedload(SupportTicket.assigned_admin),
-        joinedload(SupportTicket.responses).joinedload(TicketResponse.author)
+        joinedload(SupportTicket.responses).joinedload(TicketResponseModel.author)
     ).filter(SupportTicket.id == ticket_id).first()
     
     if not ticket:
@@ -303,8 +318,19 @@ async def update_ticket(
     ticket.updated_at = datetime.utcnow()
     db.commit()
     
-    # Log the update (audit logging can be added later)
-    # TODO: Add audit logging for ticket updates
+    # Audit logging (non-blocking)
+    try:
+        audit_service.log_action(
+            db=db,
+            action="UPDATE",
+            resource_type="SUPPORT_TICKET",
+            user=current_user,
+            resource_id=str(ticket_id),
+            details={"changes": changes} if changes else None,
+            request=request,
+        )
+    except Exception:
+        pass
     
     return {"message": "Ticket updated successfully"}
 
@@ -327,7 +353,7 @@ async def add_response(
         )
     
     # Create response
-    response = TicketResponse(
+    response = TicketResponseModel(
         ticket_id=ticket_id,
         message=response_data.message,
         is_internal=response_data.is_internal,
@@ -343,8 +369,19 @@ async def add_response(
     db.commit()
     db.refresh(response)
     
-    # Log the response (audit logging can be added later)
-    # TODO: Add audit logging for ticket responses
+    # Audit logging (non-blocking)
+    try:
+        audit_service.log_action(
+            db=db,
+            action="ADD_RESPONSE",
+            resource_type="SUPPORT_TICKET",
+            user=current_user,
+            resource_id=str(ticket_id),
+            details={"response_id": response.id, "is_internal": response_data.is_internal},
+            request=request,
+        )
+    except Exception:
+        pass
     
     return {"message": "Response added successfully", "response_id": response.id}